Ecco is an AI phone receptionist built for hospitality businesses that answers guest calls and WhatsApp messages 24/7, in multiple languages, and can create reservations on the spot. By integrating with your PMS/booking system, Ecco can check real-time availability, capture guest details and special requests, and confirm bookings before the caller hangs up—helping reduce missed reservations during peak hours, off-shifts, and holidays.

The integration enables Ecco to sync reservations and guest context (e.g., notes and requests) so staff can step in seamlessly when needed. Ecco includes configurable call routing and schedules (run AI only during selected hours), transfers calls to humans with context, and provides a dashboard to review conversations, recordings, and KPIs. Setup is positioned as fast (typically 24–48 hours) and handled via API-based integrations with major hospitality systems.